Agen69 Privacy Policy – Player Data Protection in Malaysia

Agen69 collects members' personal data through several key channels during platform use. The following outlines the categories of data we collect and the reasons for collecting it:

We also collect data you voluntarily provide when contacting customer support, completing feedback forms, or participating in any promotional activities on the agen69 platform.

Personal data collected by agen69 is used solely for the following purposes, all of which are directly related to platform operations and the member experience:

• Account Management: Creating, maintaining, and securing your agen69 account, including the login process, two-factor authentication, and account recovery.
• Payment Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX Maybank2u, CIMB Clicks, Boost, and ShopeePay — as well as withdrawals to the same methods.
• KYC Compliance: Meeting the identity verification and anti-money laundering (AML) requirements necessary for operating a digital payment platform.
• Platform Security: Detecting and preventing fraud, unauthorized access, multi-account usage, and other prohibited activities on the agen69 platform.
• Customer Support: Addressing inquiries, resolving disputes, and improving the quality of agen69's customer service, which operates 24/7.
• Responsible Gambling: Monitoring betting patterns to identify signs of problem gambling and providing appropriate interventions or management tools to agen69 members.
• Platform Improvements: Analysing aggregated (not individual) usage data to understand how Malaysian players use the platform and to make relevant improvements.
• Service Communications: Sending you important notifications about your account, changes to terms, security alerts, and relevant platform updates.

Agen69 maintains a strict policy on data sharing. We does not sell, rent, or transfer your personal data for marketing or commercial purposes. Data sharing occurs only in the following limited circumstances:

• Payment Service Providers: To process deposit and withdrawal transactions, the necessary transaction information is shared with payment gateways supporting Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, and ShopeePay. All of these providers are bound by strict data protection agreements.
• Identity Verification Provider: For KYC purposes, certain identity data may be verified through licensed third-party verification services. This process is kept to the minimum necessary and is carried out with full encryption.
• Relevant Authorities: agen69 will disclose the required data to law enforcement authorities or competent regulators when mandated by a court order, warrant, or other lawful official directive.
• System Maintenance: Technology and hosting service providers that assist in running agen69's infrastructure have limited access to data strictly for technical purposes only — and are bound by confidentiality agreements.

Agen69 implements multiple layers of security measures to protect members' personal data from unauthorised access, alteration, disclosure, or destruction:

• 256-Bit SSL Encryption: All communications between your browser/app and agen69's servers are encrypted using the latest TLS protocol — the same standard used by Malaysia's leading financial institutions.
• Strict Access Controls: Only specifically authorised agen69 staff may access member data, and only to the extent required for their role. All access is logged and monitored.
• Two-Factor Authentication (2FA): Agen69 supports and encourages the use of 2FA for all member accounts as an additional layer of security beyond passwords.
• Regular Security Audits: The agen69 platform undergoes regular penetration testing and independent security audits to identify and address vulnerabilities before they can be exploited.
• Real-Time Threat Detection: agen69's monitoring system operates 24 hours a day to detect suspicious access patterns, abnormal login attempts, or any signs of account compromise.
• Secure Data Backup: Member data is regularly backed up to a secure, geographically separate location using the same level of encryption, ensuring recovery is possible in the event of a technical incident.

Agen69 retains members' personal data only for as long as it is needed for the purpose it was collected, or as required by applicable regulations. Our general data retention guidelines are as follows:

• Active Account Data: Retained for the duration of the active account plus 5 years after account closure — for audit, dispute resolution, and compliance purposes.
• Financial Transaction Records: Records of all deposits and withdrawals in MYR are retained for a minimum of 7 years in accordance with accounting and anti-money laundering requirements.
• Security Logs: System access logs and security activity records are retained for 2 years to assist with incident investigations should they arise.
• Communication Data: Support chat records and emails are retained for 3 years from the date of the last communication.
• Closed Account Data: When an account is closed at a member's request, data that is not required to be retained will be deleted within 90 days.

Once a retention period expires and there is no longer any legal or operational reason to keep the data, agen69 will securely delete or anonymise it in accordance with our established data disposal procedures.

The agen69 platform uses cookies and similar tracking technologies to enhance the user experience, maintain login sessions, and analyze platform usage. The following are the types of cookies we use:

• Essential Cookies (Required): These cookies are required for the core functions of the agen69 platform, such as maintaining login sessions, saving language preferences, and protecting against CSRF attacks. The platform cannot operate properly without them.
• Analytics Cookies: Helping agen69 understand how Malaysian players interact with the platform — which pages are visited most, how long sessions last, and where users drop off. This data is used in aggregate and cannot be traced back to any individual.
• Preference Cookies: Saving your chosen settings such as language preference, display format, and other personal configurations so you do not have to reconfigure them each time you log in to agen69.
• Security Cookies: Helping detect suspicious activity such as login attempts from new locations, enabling agen69 to send timely security alerts to members.

As an agen69 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data:

• Right of Access: You may request a copy of the personal data agen69 holds about you at any time. We will provide a response within 21 business days of receiving your request.
• Right to Rectification: If the personal data agen69 holds about you is inaccurate or out of date, you have the right to request a correction. Most data can be updated directly through your agen69 account settings.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that this right is subject to legal and operational requirements that may obligate agen69 to retain certain data.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time, and agen69 will cease such processing immediately.
• Right to Restriction: In certain circumstances, you may request that agen69 restrict how we process your data while a dispute or investigation is being resolved.
• Data Portability Rights: You may request a copy of your data in a machine-readable format for transfer to another platform, subject to applicable technical limitations.

To exercise any of the above rights, contact the agen69 privacy team by email at support@agen69.wine by stating the right you wish to exercise and providing the information required to verify your identity. agen69 will not charge a fee for reasonable requests.

The agen69 platform is exclusively for individuals aged 18 and above. agen69 does not knowingly collect any personal data from anyone under the age of 18.

Should agen69 discover that personal data of a child has been collected without the knowledge or consent of a parent or legal guardian, we will:

• Closing the relevant account with immediate effect.
• Deleting all related personal data as promptly as possible.
• Returning any remaining balance to the rightful owner of the payment account used.

Agen69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform operations. When material amendments are made, agen69 will:

• Updating the "Updated" date at the top of this document.
• Sending email notifications to all active agen69 members explaining the key changes made.
• Displaying a clear notice within the agen69 platform for at least 30 days after any amendment takes effect.

Continued use of the agen69 platform after an amended Privacy Policy comes into effect constitutes acceptance of the latest version of that policy. If you do not agree with the changes made, please stop using the platform and contact agen69 support to close your account.

If you have any questions, concerns, or requests regarding this Privacy Policy or how agen69 handles your personal data, please do not hesitate to reach out to us through the following channels:

• Privacy Email: support@agen69.wine — for official personal data requests, please include "Privacy Request" in the email subject line.
• Live Chat: Available 24/7 directly within the agen69 platform — ideal for general privacy-related enquiries.
• Response Time: agen69 is committed to responding to all privacy enquiries within 5 business days, and to data rights requests within 21 business days.

The agen69 privacy team operates in both Malay and English, and we will respond in whichever language you use to contact us.