Agen69 Terms & Conditions – Malaysia Platform Guidelines

In this Terms & Conditions document, the following words and phrases carry the meanings defined herein:

• "agen69" or "Platform" refers to the website, mobile application, and all services operated under the agen69 brand, accessible at agen69.wine.
• "Member" or "User" refers to any individual who has registered an active account on the agen69 platform.
• "Account" refers to the user account registered by a member to access agen69 services.
• "Balance" refers to the actual cash balance in a member's agen69 account, excluding any bonus funds that have not yet met the wagering requirements.
• "Bonus" refers to any free credits, deposit match funds, or other incentives granted by agen69 to members under the terms of an applicable promotion.
• "Betting" refers to any wager placed using cash or bonus credits by a member on any game or sporting event within the agen69 platform.
• "Wagering Requirement" or "Wagering Requirements" refers to the number of times the total bonus amount must be wagered before a withdrawal is permitted.

Any term not specifically defined herein shall be interpreted according to its context within this document and prevailing online betting industry practice.

To register an agen69 account, you must meet all of the following eligibility requirements:

• At least 18 years on the date of registration.
• Be a resident of Malaysia or have lawful access to the agen69 platform.
• Providing accurate, truthful, and complete information at registration — including your full name, date of birth, phone number, and an active email address.
• Must not hold any other agen69 account that is currently active or was previously closed due to fraud or a breach of terms.

Agen69 reserves the right to request identity verification documents (such as a copy of your Malaysian IC) at any time as part of the Know Your Customer (KYC) process. Failure to provide the requested documents within the specified timeframe may result in a temporary restriction on your account.

By registering an agen69 account, you confirm that all information provided is accurate and that you bear full responsibility for its truthfulness. agen69 is not liable for any losses arising from inaccurate registration information.

Agen69 accepts deposits via the following payment methods, available to players in Malaysia:

• Touch 'n Go eWallet
• GrabPay
• DuitNow (bank account transfer)
• FPX — Maybank2u
• FPX — CIMB Clicks
• Boost eWallet
• ShopeePay

Deposit Limit:

• Minimum deposit: RM 10 per transaction.
• Members can set their own daily deposit limit through their agen69 account settings as part of the platform's responsible gambling features.

Deposits are typically credited to your agen69 account within 1–5 minutes of a successful transaction. If your deposit has not been credited within 30 minutes, please contact agen69 support with your transaction proof for prompt investigation.

Agen69 members may request a withdrawal at any time, subject to the following conditions:

• The account must have completed the full identity verification (KYC) process.
• Minimum withdrawal: RM 30 per transaction.
• Withdrawals can only be made to the same payment method used for the original deposit.
• Any active bonus with an outstanding wagering requirement must be completed before a withdrawal of bonus funds is permitted.

Withdrawal Processing Time:

• DuitNow & Touch 'n Go eWallet: 30 minutes – 2 hours
• GrabPay & Boost & ShopeePay: 1 – 3 hours
• FPX (Maybank2u, CIMB Clicks): 2 – 6 hours (subject to banking hours)

All bets placed on the agen69 platform are subject to the following general rules:

• The minimum bet for most markets is RM 1. Specific minimum and maximum limits vary depending on the game type and market selected.
• Once a bet has been confirmed by the agen69 system, it cannot be cancelled or amended except through the Cash-Out available for selected markets.
• Agen69 reserves the right to void or revise any bet placed as a result of a technical error, incorrect odds, or force majeure — and any affected balance will be returned to the member's account.
• Bets placed on cancelled matches or events will be fully refunded unless otherwise stated in the specific game rules.
• For Sports Betting (Malaysia Super League football, EPL, badminton), agen69 uses the official organiser's timeline as the reference for bet settlement.

Members suspected of using arbitrage strategies, syndicates, or any method intended to exploit odds imbalances may be subject to betting limits or account restrictions at agen69's sole discretion.

Agen69 offers members a range of promotions and bonuses, including welcome bonuses, reload bonuses, cashback, and seasonal promotions. All bonuses are subject to the following conditions:

• Each bonus carries a wagering requirement of their own — typically between 5x and 30x the bonus amount, depending on the type of promotion.
• Bonuses are only valid for the duration specified in the relevant promotion's terms. Any bonus that expires will be forfeited automatically.
• Each promotion may only be claimed once per member, per household, per IP address, and per payment method — unless otherwise stated.
• Agen69 reserves the right to void bonuses and associated winnings if promotion abuse or a breach of bonus terms is found.

For complete information on currently available bonuses, please visit the Welcome Bonus which is updated on a regular basis.

The following activities are strictly prohibited on the agen69 platform and may result in immediate action, including account closure and forfeiture of balances:

• Identity fraud — registering an account using another person's identity or fraudulent documents.
• Money laundering — using the agen69 platform as a channel to transfer or conceal illegally obtained funds.
• Use of bots or automated software — using any script, bot, or automated tool to manipulate games or betting outcomes.
• Bonus abuse — creating multiple accounts, using a VPN, or employing other methods to claim more bonuses than permitted.
• Collusion — colluding with other players to manipulate game outcomes, particularly in poker and table games.
• Access from restricted regions — accessing the agen69 platform from a region or country explicitly restricted by agen69.
• Threats or harassment — threatening, harassing, or abusing agen69 staff or other members of the platform.

Agen69 works closely with relevant authorities and will provide required information where there is evidence of criminal activity involving the use of our platform.

Agen69 reserves the right to suspend or close any member's account without prior notice in the following circumstances:

• Violation of any part of these Terms & Conditions.
• Confirmation that registration information is false or inaccurate.
• There is evidence or reasonable suspicion of fraudulent activity or money laundering.
• Instructions from competent authorities.
• Accounts inactive for more than 12 consecutive months.

Members may request account closure at any time by contacting agen69 customer support. If a balance remains in the account at the time of closure (where no breach of terms is involved), the funds will be returned to the member via the last payment method used.

Agen69 takes the protection of members' personal data seriously. The collection, use, and management of your personal data is governed entirely by Privacy Policy agen69 which forms part of this agreement.

In summary, agen69:

• Only collects data necessary for account operations and payment processing.
• Member personal data will not be sold or leased to any third party for marketing purposes.
• Using 256-bit SSL encryption for all data transmission between your browser or app and agen69's servers.
• Maintaining records of transactions and account activity for the period required by applicable regulations.

By using the agen69 platform, you consent to the collection and processing of your data as outlined in our Privacy Policy, which is accessible at any time.

To the extent permitted by applicable law, agen69 shall not be liable for any loss or damage arising from:

• Service disruptions due to scheduled or unplanned system maintenance.
• Delays in deposit or withdrawal processing due to disruptions on the part of a third-party payment provider.
• Loss of or compromise to an account due to a member's negligence in safeguarding their password.
• Any adverse betting outcome resulting from a member's own independent decisions.
• Unauthorised access to a member's account that is not reported to agen69 within a reasonable time.

Agen69 is fully committed to responsible gambling. We provide the following tools and resources to help members manage their betting activity:

• Daily / Weekly / Monthly Deposit Limits — set your own limits through your agen69 account settings.
• Betting Limits — limits the maximum amount that can be wagered in a single session.
• Play Time Notifications — receive a reminder after a set period of play.
• Temporary Self-Exclusion — freeze your account for a duration of your choosing.
• Full Activity History — access a complete record of all your transactions and bets.

If you or someone you know is experiencing issues related to problem gambling, please visit the Responsible Gambling agen69 for guidance and relevant support resources for players in Malaysia.

The agen69 platform is intended for adult entertainment only. It is not a substitute for employment or a regular source of income.

Agen69 reserves the right to amend, update, or add to any part of these Terms & Conditions at any time without prior notice — however, agen69 will endeavour to inform members of material changes via registered email or in-platform notification.

Continued use of the agen69 platform after any amendments to the terms take effect will be considered acceptance of the revised terms. Members who do not agree with the changes are advised to discontinue use of the platform and contact agen69 support to close their account.

These Terms & Conditions and any disputes arising from the use of the agen69 platform are subject to applicable law. Any dispute that cannot be resolved through direct discussion will be referred to the dispute resolution mechanism designated by agen69.

For any enquiries regarding these Terms & Conditions, please contact the agen69 support team via live chat or email at support@agen69.wine. Our team operates 24/7 and will respond to your enquiries in Bahasa Melayu or English.